Privacy Policy

1. Introduction

WoodenHart Creations SA (Pty) Ltd (“the Company”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our services.

2. Information We Collect

We may collect the following personal information:

  • Full name
  • Phone number
  • Email address
  • Physical address (for quotations, delivery, or installation)
  • Project details or specifications
  • Communication records (emails, messages, phone calls)

We only collect information necessary to provide our services.

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • Providing quotations
  • Communicating about projects or services
  • Scheduling site visits, deliveries, or installations
  • Issuing invoices
  • Providing customer support
  • Maintaining internal records

We do not sell or rent your personal information to third parties.

4. Sharing of Information

We may share your information only when necessary, such as:

  • With suppliers for ordering materials related to your project
  • With service providers assisting with website or email services
  • When required by law

All reasonable steps will be taken to ensure your information remains protected.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Loss or damage
  • Unlawful disclosure

However, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only as long as necessary for:

  • Providing services
  • Accounting and legal requirements
  • Business record keeping

Once the information is no longer required, it will be securely deleted or anonymised.

7. Your Rights

In terms of POPIA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where legally permissible
  • Object to the processing of your personal information

Requests can be made by contacting us using the details below.

8. Cookies and Website Data

Our website may use cookies or similar technologies to improve website functionality and user experience. These cookies do not collect personally identifiable information unless you voluntarily provide it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website.

10. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

WoodenHart Creations SA (Pty) Ltd
+27 72 243 7800
info@woodenhart.co.za